Rue29

Return/refund/exchange policy

Terms and Conditions of Returns:
. We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.
. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging to avoid damage to the product when returned.
. To start a return, you can contact us at info@rue29.com. When accepted, you will have to ship them to the address shared by us through e-mail.
. Refund requests will be processed within 2 working days after receiving the return products.
. Delivery charges for the return will not be refunded.
You can always contact us for any return question at info@rue29.com.
. Address:10 Musa Market, Shahrah-e-Liaquat, Bolton market
Karachi  75000

Exceptions / Non-Returnable Items:
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded.

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